When you first opened your account you received an e-mail
with your account information. This
e-mail provides you with everything you need to access and publish to
your new web account.
There is a default web page placed in your web folder, which you can also
use as a login page, until you overwrite the page with your web site index.html
can always login to your control through our main site.
At any time, you can open a support
ticket through your control panel as well. This
is the way we address all support issues. We
can respond quickly and have the ability to assign the best support representative
to your inquiry while tracking and measuring our levels of support.
Interfaces in the Control Panel
As development always continues on our control panel, we try to offer
the most flexibility to our users. You
will see you have the option to more than one type of
in the control panel. Most
of the functionality is identical across all interfaces, regardless of
the look. Please
pay close attention to the text links and function names as you may see
different icons for the same feature depending on the skin - or interface
look you have selected.
Your Temporary Index Page
You will be able to access your Web site once you register your account.
To do this, you will have to use an instant domain alias that is created
automatically for you. You
should have received it in the initial welcome e-mail. Instant Domain
Alias is an additional web address which lets you access your site during
the first several hours after the domain name registration, the time when
the site is yet unavailable at the newly registered domain. (see )
Over the next few days Domain Name Servers (DNS) all across the Internet
will update themselves with your new site name. Once that happens, you
will be able to access your site at the domain you have registered.
The moment your account is registered, a temporary index
page is added to your site's directory. It will look like this:
(coloring may vary)
It will be there until you upload your site and replace it with your
own index page (i.e. www.yourcompany.com/index.html).
Meanwhile, from this temporary page you can:
account. Enter your control panel login and password into "Login to your Control Panel".
This login and password are e-mailed to you at the address you specified
at signup. Use the Control Panel to view your bills, change your contact/billing
information, change passwords, get more disk space, report problems to
the technical support staff and much, much more.
Create a web
site in a matter of minutes right from your browser. Use the option
Builder". Initially, the password to log into the site builder
is the same as that for the control panel.
Uploading Your Site
Whenever possible, upload your site using the utilities that come with
your web-site development software. For instance, if you made your site
with SiteStudio, FrontPage or Dreamweaver, use their integrated web publishing
tools. If you made your site with simple text editors, or if your site-building
software does not have a publishing utility, use freestanding FTP clients,
such as CuteFTP, SmartFTP, or the
Please note that site publishing tools do not remove your old web content
from the server. For instance, if you used SiteStudio to upload a site
with 15 pages and later you published an updated 7 page version of this
site, your directory on the server will have all the new pages and the
old pages that haven't been overwritten. If you publish many versions
of the website, the site may become cluttered with old files. Warning:
If you have a complete website, be careful not to overwrite it with a
Do not upload your site to the root
of your user directory!
See below for more information.
Contents of Your Home Directory
Your home directory contains several default subdirectories or sub folders.
Their number and names will differ depending on your plan, yet some of
them are common for all plans. It is a feature of our hosting automation
system to let you have multiple domain names under your one login account
and control panel.
You will always have a "root" directory, and each domain name
you have will have a separate subdirectory in the main web folder. Here
are some of the directories that are automatically created and may not
be deleted: (Some hosting accounts may
have limited feature sets and some may not be viewable. Please
contact us if you need to upgrade your account)
contain your sites. Each of your sites is put in a separate directory.
The name of the directory is the same as your site's domain name. If you
have more than one site, you will have several such directories. These
are the directories where you will upload your .html files or any other
files that you want to make accessible from the Internet. Each of these
directories may contain their own
directories. Do not delete either of these directories! Your site is too
valuable to lose at a touch of a button.
The Logs directory.
It contains directories for every site with transfer log enabled. Each
such directory contains its own set of log files that are required to
write and read the data about all visits to your sites. Deleting the Logs
directory will cause the loss of the web statistics accumulated in the
course of your site operation. Click here for more on web statistics.
The Virtual FTP
directory. Its name is the dedicated IP address. This directory
is created when you enable Virtual FTP Server and can be accessed by virtual
FTP users to list and download its content. There are as many such directories
as dedicated IP addresses. Deleting Virtual FTP directories will cause
incorrect operation of Virtual FTP. However, you may harmlessly delete
individual files in these directories. Click here for more on Virtual
directories. When you make a subdomain, a new directory is created
with the subdomain name as the directory name. If you delete a subdomain
directory, internet visitors will get the 404 "File not found"
error when attempting to access the subdomain. Click here to read on how
to create subdomains.
directory. This directory stores SSL pairs for all encrypted sites.
Deleting the ssl.conf directory will result in incorrect SSL operation.
Warning: Do not delete ANY default directories in your root
directory, as this will cause malfunctions of your account. As a rule
of thumb, you may delete only directories and files you have uploaded
yourselves or that have been uploaded by any of your Virtual FTP and Anonymous
You will have the option to select a number of different interfaces for
your control panel. Depending
on the servers where your plans reside, you may see different options
in the interface. The
differences are mainly with the look and feel, but most options have similar
text links. With
the Xpressia view, there is a
different process for setting up
and a few other features that will be discussed throughout the Help file